Canara Bank Recruitment 2018 Apply Online

Qualification in Details:

1. Qualification: Retired or serving officer, not below the rank of Deputy General Manager or equivalent from any Bank (other than Canara Bank) / Financial Sector Regulatory Body. The applicant shall not have worked / shall not be working in Canara Bank.

2. Work Experience: The applicant should possess necessary skills and experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement systems and / or consumer protection.

3. Job Profile: He / She shall be reporting directly to the Managing Director & CEO or Executive Director of the Bank handling customer grievances and shall be the focal point for Internal Grievances Redressal System in terms of Internal Ombudsman Scheme 2018 so that a minimum number of complaints are escalated to Banking Ombudsman. He / She will help in strengthening customer confidence in the internal redressal mechanism.

4. Role and responsibilities:
a. Internal Ombudsman shall not handle complaints received directly from the customers or members of public. In other words, the Internal Ombudsman will deal only with the complaints that have already been examined by the bank's internal grievance redressal mechanism and have remained partly or wholly un-redressed.
b. Complaints related to frauds, misappropriation etc. except in respect of deficiency of service, if any, on the part of the bank.
c. Complaints / references relating to a) internal administration, b) human resources, c) pay and emoluments of staff;
d. References in the nature of suggestions, requests for concessions in rate of interest charged, rejection of loan proposal, modifications in sanction terms and conditions, enhancement in credit limit, waiver / write-off of loans, etc. which are primarily in the nature of commercial decisions.
e. Complaints which have been decided by or are already pending in other fora such as consumer fora, Courts, Debt Recovery Tribunals, etc.
f. The Internal Ombudsman shall analyze the pattern of complaints such as product / category wise, consumer groups wise, based on geographical location, etc. and suggest means for taking actions to address the root cause of complaints of different nature.
g. The Internal Ombudsman shall examine the complaints on the basis of records / documents available with the bank and comments / clarifications furnished by the bank to specific queries of the Internal Ombudsman.

5. Compensation & other Facilities: Restricted to lump Sum amount, in any case not more than last month pay & allowances drawn reduced by pension amount, if any, rounded off to nearest 1000 or `85000/- (Rupees Eighty five thousand only), whichever is less. Working Hours: The appointed candidate shall report at the Bank at the commencement of the working hours on all the working days. The working hours shall be the usual hours as applicable.