IRDA Recruitment Job Notification 2020, Apply for Consultant Vacancy

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Last Updated: Feb 07,2020 11:05 IST
IRDA Recruitment Job Notification 2020, Apply for Consultant Vacancy IRDA Recruitment of Consultant Jobs
IRDA Consultant Recruitment 2020: Insurance Regulatory and Development Authority of India (IRDA) invites application for the position Consultant etc. Read details, eligibility criteria mentioned below for the vacancy and eligible candidates can submit their application directly to IRDA before 25-02-2020.

IRDA Recruitment 2020 for Consultant Notification in Hyderabad

IRDA Recruitment 2020Details
Job RoleConsultant
Education RequirementAny Graduate, Professional Degree
Total Vacancy1 Post
Job LocationsHyderabad
Age LimitMaximum Age Limit: Not Above 62 Years As On Last Date Of Receipt Of Application, I.e.25-02-2020
Experience2 - 5 years
Salary60000 - 75000(Per Month)
Posted on07-02-2020
Last Date To Apply25-02-2020


Qualification in Details:

1. Post: Consultant

2. Qualifications/experience: The Candidates Should Be A Graduate And Should Possess Minimum 2 Years Of Experience In Managing Crm Operations. Qualified Professionals With Aforementioned Minimum Years Of Experience In Crm Operation Of Insurance Companies May Apply. Scale Iv And Above Officers Retired From Public Sector Insurance Companies Having The Minimum Experience Of 2 Years In Managing Crm Operations May Apply.  The Authority Reserves The Right To Relax Any Of The Requirements For The Candidates In Deserving Cases.

3. Remuneration And Other Benefits: The Remuneration For The Consultant Shall Be As Under:A Retainer Fee May Ranger Between Rs. 60,000/- And Rs. 75,000/- Per Month Depending On The
Qualifications And ExperienceRs. 3000/- Per Month Will Be Paid For Local Conveyance.

4. Duties Of Consultant: The following are the duties of Consultant:To handle Consumer Grievance Call Centre matters at Hyderabad OfficeTo visit the Call Centre as part of the job of overseeing process/operations and technologyTo monitor quality and also study required number of live/recorded calls/emails/documents towards ensuring the appropriate quality of the voice calls/emails/scanned documents and the related processes involvedTo observe the performance of the Call Centre Response Team and suggest ways of improving efficiency of Call Centre Executives having regard to their floor behavior To identify the need for Refresher Training for Call Centre Executives not performing well enough both in terms of soft skills and Insurance/Grievance redressal process knowledge and advise the Authority of the action to be taken for the desired customersTo oversee the scrutiny and the registration process followed by the Call Centre Executives on the complaints received and to provide necessary guidance and support wherever required in order to ensure that the objectives of grievance resolution behind the procedures/processes stipulated by IRDAI is achievedTo assist the Authority in expanding the initiative and also forecasting number of work stations from time to time commensurate with the fluctuations in grievances.To oversee knowledge management including adding new scripts and modifying Standard Operating ProcedureTo assess implementation of Call Centre in regional languages and suggest ways and means of improving the reach and service delivery.To study and inspect technology infrastructure on behalf of the Authority from time to time to ensure appropriate PRI (Primary Rate Interface) Utilization, reduction in average queue time and to ensure appropriate connectivityTo oversee managed backups by VendorTo monitor the performance of the Vendor in relation to the parameters specified in SLA on matters concerning the complaints including registrationTo provide necessary MIS/Periodical statements on the functioning of the Call Centre to the Authority as stipulated from time to tim Any other job related to the working of IGCC and Grievance handling
 

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Age Limit:

Maximum Age Limit: Not Above 62 Years As On Last Date Of Receipt Of Application, I.e.25-02-2020

Other Conditions

Notwithstanding his/her engagement as Consultant, IRDAI retains its right to appoint any other expert to manage Call Centre issues as may be decided.The appointment of Consultant is of a temporary (non-official) nature and the appointment may be cancelled or terminated through written intimation by either side by giving one month’s notice without assigning any reason.

The appointment of Consultant would be on full-time basis and during the period, the Consultant shall not accept any assignment without obtaining explicit consent from IRDAI.   During the period, the Consultant will not advise or accept any assignment with any regulated entity or vendor. Application format  Please download the attached Word document    

Address

The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032

Selection Procedure

Mode of selection will be short-listing of eligible candidates followed by interview. Only the short-listed candidates will be called for interview.

Apply Procedure

Candidates who satisfy the eligibility conditions may apply by submitting the application strictly in the format as in Annexure. Applications should be sent in a cover superscribing ‘APPLICATION FOR THE POST OF CONSULTANT FOR IGCC ON CONTRACT BASIS’ to The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032. A scanned copy of the application may also be forwarded by email to [email protected]. Incomplete applications or applications not in the prescribed format are liable to be rejected.Last date of receipt of filled in application: 25-02-2020 by 5 PM


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