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No. 1 IT MNC Offcampus Drive for Freshers 2013 & 2014 Batch graduates

No. 1 IT MNC Offcampus Drive for Freshers 2013 & 2014 Batch graduates

Company Name: No. 1 IT MNC
Position: Freshers 2013 & 2014 Batch Graduates
Education: B.Sc, BCA , NON-Science graduates and Diploma
Experience: Freshers (2013 Passed out & 2014 passing out)
Location: Bangalore (majority), Kokatta & Pune

 

Candidates should posess B.Sc, BCA , NON-Science graduates and Diploma from 2013 & 2014 Batch

JOB DESCRIPTION:
Attains a minimum of 80.0% of working hours monthly in an available state while logged
into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve when appropriate;
otherwise, documents all troubleshooting efforts in problem ticket and makes prompt
notification to responsible party for resolution in order to minimize the amount of time
taken to resolve customer issues.
Assists with monitoring and tracking incidents to ensure resolution occurs within the
customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are
communicated effectively and receiving proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database.

PROCESS:
Group discussion, Voice & Accent round, Aptitude test, HR Interview
Joining will be in the month of August

 

How to Apply:

Walkin Date : Will Be Informed Later

 

Walkin Address : Chandigarh Group of Colleges, Landran- Mohali

 

CLICK HERE TO APPLY FOR THIS JOB

 

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