Accenture Hiring Any Graduate freshers 2015 for Service Desk Agent at Gurgaon. Candidates who have completed Any Graduate can apply for this job from Accenture.
Company Name: Accenture
Position: Service Desk Agent
Education: Any Graduate
Salary: Not specified
We are one of the world’s leading organizations providing management consulting, technology and outsourcing services, with more than 323,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $30.0 billion for fiscal 2014.
Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field
1. Provide excellent chat and email support to resolve user problems with their Google accounts
2. Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
3. Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
4. Follow strict guidelines and procedures
5. Ability to follow the direction of management and receive coaching and provide customer feedback
6. Ability and willingness to quickly complete large volumes of work with high quality
7. Extreme low tolerance for errors
8. All other tasks as assigned
9. At least 2 years’ experience in a customer service role on Email/Chat channels
10. Risk Management and Fraud Investigations background an advantage
11. Demonstrated capacity for critical thinking, analysis and troubleshooting
12. Attention to detail with the ability to complete a large volume of work quickly and independently
13. Effective probing and comprehension skills
14. Problem solving skills with customer centric approach
15. Active user of the internet and online applications
16. Excellent written English language communication skills
17. Openness to work flexible hours as required, including night shifts and holidays
18. Experience working collaboratively and proactively in a diverse team environment.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: