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Accenture Hiring B.Com freshers 2015 for OS – Service Desk Agent – 12 at Gurgaon

Accenture Hiring B.Com freshers 2015 for OS – Service Desk Agent – 12 at Gurgaon. Candidates who have completed B.Com can apply for this job from Accenture.

Company Name: Accenture
Position: OS – Service Desk Agent – 12
Education: B.Com
Experience: 0 – 2 yrs
Salary: Not specified
Total No of Vacancy: NA
Location: Gurgaon

 

Company Profile:

 

Accenture is a global management consulting, technology services and outsourcing company, with more than 323,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014.

 

Job Description:

 

Service Desk Agent
Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Follow strict guidelines and procedures
Ability to follow the direction of management and receive coaching and provide customer feedback
Ability and willingness to quickly complete large volumes of work with high quality
Extreme low tolerance for errors
All other tasks as assigned

At least 6 months to 2 years experience in a customer service role on Email/Chat channels
Risk Management and Fraud Investigations background an advantage
Demonstrated capacity for critical thinking, analysis and troubleshooting
Attention to detail with the ability to complete a large volume of work quickly and independently
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Active user of the internet and online applications
Excellent written English language communication skills
Openness to work flexible hours as required, including night shifts and holidays
Experience working collaboratively and proactively in a diverse team environment

– Predominantly Voice Interaction support and also through email, chat & remote support.
– 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.

 

Candidate Profile:

 

Minimum Graduate in Bcom, BA or any other relevant field. Not technical/MBA back ground

 

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

 

How to Apply:

 

CLICK HERE TO APPLY FOR THIS JOB

 

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