Accenture Hiring BE/B.Tech, Any Degree freshers 2015 for Service Desk Agent at Hyderabad. Candidates who have completed BE/B.Tech, Any Degree can apply for this job from Accenture.
Company Name: Accenture
Position: Service Desk Agent
Education: BE/B.Tech, Any Degree
Experience: 6 Months-2 Years
Salary: Not specified
Accenture is a global management consulting, technology services and outsourcing company, with more than 323,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014.
Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Follow strict guidelines and procedures
Ability to follow the direction of management and receive coaching and provide customer feedback
Ability and willingness to quickly complete large volumes of work with high quality
Extreme low tolerance for errors
Candidate should possess Minimum Graduate in B.Com,B.A,B.Tech or any other relevant field from a recognized University or Institution.
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Active user of the internet and online applications
Excellent written English language communication skills
Openness to work flexible hours as required, including night shifts and holidays
Experience working collaboratively and proactively in a diverse team environment – Predominantly Voice Interaction support and also through email, chat & remote support. – 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: