Accenture Services Off-Campus Drive Freshers for New Associate IT Operations – Level – 3
Company Name: Accenture Services
Position: New Associate IT Operations – Level – 3
Education: B.Sc, BCA , NON-Science Graduates and Diploma
Experience: Freshers (2013 Passed out & 2014 passing out)
Location: Bangalore (majority), Kokatta & Pune
Candidates should posess B.Sc, BCA , NON-Science graduates and Diploma from 2013 & 2014 Batch.
Familiarity with IT Systems. Ability to be flexible and work analytically in a problem-solving environment
Good communication (written and oral) and interpersonal skills
Good Voice & Accent
Candidateshave ability to resolve technical issues and escalate issues when appropriate
Candidates should have good Attitude and willingness to learn
Okay to work in 24×7 shifts.
Attains a minimum of 80.0% of working hours monthly in an available state while logged
into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve when appropriate;
otherwise, documents all troubleshooting efforts in problem ticket and makes prompt
notification to responsible party for resolution in order to minimize the amount of time
taken to resolve customer issues.
Assists with monitoring and tracking incidents to ensure resolution occurs within the
customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are
communicated effectively and receiving proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database.
Group discussion, Voice & Accent round, Aptitude test, HR Interview
Joining will be in the month of August
Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013.
How to Apply:
Walkin Date : 7th July 2014
Walkin Address : Chandigarh Group of Colleges., Landran- Mohali