Allscripts hiring Intern
Company Name: Allscripts
Experience: 0 – 1 yrs
1)Customer Interaction over:
Alert Responses and Emails andor Phone calls during issues. Follow proper case workflow – including case origination and closure, as well as triage to Client Support and other departments
a. Opening cases and resolving issues
b. Ensure proper documentation
c. Follow proper case workflow – including case origination and closure, as well as triage to Client Support and other departments
a. Ensuring customer SLA’s are followed – timely response and resolution.
b. Qualifying alerts
c. Dashboard – Setting status of alerts, sending Alert Responses, opening cases
d. Responding to and resolving customer issues/alerts as outlined in Support Procedures
e. Ensuring proper turnover of site issues to next shift members.
f. Following direction from Site Manager’s and shift-in-charge personnel
g. Understanding the Alerting tools
h. Other duties as assigned
4) Daily TasksMaintainance:
Basic level Daily DBA Taskschecks on client site servers.
1. Good Written and Oral Communication skills, Team Player, Flexible to work in Rotational Shifts and Rotational Week Offs.
2. Good Understanding and Basic level Experience on Database Monitoring, Microsoft 3. SQL server, MS-Query, SQL Backups and other Database Maintainance activities as well as Windows Cluster environment.
Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.
How to Apply: