Allscripts is hiring FRESHERS for Intern – Contractor profile
Handle incoming customer calls and cases for Allscripts Ambulatory Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Conduct troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
Replicate issues, document results and present issue resolution to customers.
Good Communication skills
Should have application trouble-shooting skills
Ability to work independently and in a team oriented environment
Ability to work in Pune office
Ability to work 8-hour shifts during US daytime hours (7 AM to 9 PM EST)
Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette
Convey customer feedback to management in a timely manner
Adhere to existing site location policies and procedures
Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP.
Should have adequate knowledge of computers and who is aware of the basic computer terminology. Eg: RDP, IP address etc.
Resourceful and detail oriented.
Company Name: Allscripts
Position: Intern – Contractor
Education: B.Tech/B.E, MCA
Experience: 0 – 1 Years
Job Requirements: BE Fresher (Comp Sc or IT) or MCA or equivalent.
Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.
How to Apply: