Allscripts hiring Support Consultant Associate
Company Name: Allscripts
Position: Support Consultant Associate
Education: B.E/B.Tech (Comp Sc or IT) or MCA
The candidate should be B.E/B.Tech (Comp Sc or IT) or MCA or equivalent graduate fresher from a recognized university.
Should have Application Support experience. Good in verbal and Written communication.
Candidates have Willingness to work in Shifts.
Candidates have Exposure to SQL.
Handle incoming customer calls and cases for Allscripts Sunrise Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
Physicians’ offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn. The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Allscripts Open architecture connects both clinical and financial data across every setting: from the provider to the hospital to post-acute settings and even the patient’s home. Our Open platform enables innovation and collaboration with other vendors, partners and our clients to improve care delivery, further engage patients and lower costs.
How to Apply: