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American Express hiring Customer Service Analyst

American Express.American Express is hiring FRESHERS for Customer Service Analyst profile
Process card applications in a timely and comprehensive manner to ensure customer satisfaction
. Ensure “error- free” processing of card applications
. Deliver Employees, Customers and Shareholder metrics as per goals


. Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
. Adherence to quality and compliance guidelines
. Support all new initiatives in the New Accounts area
. Effective and efficient call handling
. Balance customer interests with the interests of American Express
. Gather relevant information from customers as required and update it accurately to facilitate the decisioning process


Company Name: American Express
Position: Customer Service Analyst
Education: Any Graduate
Experience: Fresher
Location: Gurgaon


Job Description:


1. Analytical mind & attention to detail
2. High level of Customer sensitivity, commitment & service orientation
3. Amex card product knowledge desirable
4. High result orientation
5. Ability to take independent decision & meet stringent deadlines
6. Good interpersonal skills
7. Excellent oral/written communications skills (high emphasis on listening skills)
8. Flexible to work in any shift and handling calls


Company Profile:


American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.


How to Apply: