American Express is hiring FRESHERS for Customer Service Associate profile
. Excellent Communication Skills.
. Provide Superior Customer Experience On Calls To Consumer Card Members.
. Resolve All Customer Queries And Follow Established Procedures As Appropriate.
. Provide Alternatives And Apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions And Fcr To Card Members.
. Deliver To The Customer, Employees And Shareholder Metrics As Per Goals.
. Highlight Issues Through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And 7.
. Ensure Quality Service Is Given At All Times.
. Adherence To Quality And Compliance Guidelines.
. Ability To Take Quick Decisions And Respond To Customer Inquiries.
. Shift Timings: 24/7
Company Name: American Express
Position: Customer Service Associate
Education: Any Degree
Location: Gurgaon, Haryana
1. Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
2. Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
3. Demonstrated Dependability/Self Motivating Skills.
4. Change Management Ability.
5. Demonstrated Ability to Work effectively within a Team Environment as well as independently.
6. Proven Analytical and Problem Solving with a strong attention to Detail.
7. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
How to Apply: