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American Express India Hiring Fresher’s for Dispute Analyst Role

American Express India Walk-In Any Graduate, Any Post Graduate freshers 2015 for Dispute Analyst at Gurgaon. Candidates who have completed Any Graduate, Any Post Graduate can apply for this job from American Express India.

Company Name: American Express India
Position: Dispute Analyst
Education: Any Graduate, Any Post Graduate
Experience: 0 – 5 yrs
Salary: INR 2,25,000 – 3,75,000 P.A
Location: Gurgaon


Company Profile:


We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 8th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. We ranked 1st in Financial Services, 1st in organizations using analytics to drive Employee Engagement and 1st in best companies Engaging Frontline Staff. We also ranked 2nd in best companies Developing People Managers. We ranked 4th in best companies for Diversity and Inclusion and 4th in best companies for Rewards and Recognition.


Job Description:


Review the disputed claims of AmEx card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.


Candidate Profile:


UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required


Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


Walk-In Venue Details:


Walk-In Date :- 20th October – 31st October
Walk-In Time :- 11 AM

Walk-In Address:- Commercial Block – 3, Zone – 6,DLF City Phase 5,Gurgaon – 122002GURGAON,Haryana,India 122002.


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