Extensive knowledge of company products, functions, and procedures is preferred.
Excellent communication and telephone skills is also preferred.
Company Name: Avaya
Position: Customer Support Associate
Education: Any Degree
Experience: 1-3 Years
Location: Across India
Responsible for regularly interfacing with internal customers after sale and may interact with end customers and/or outside suppliers/vendors.
Maintains and may develop positive customer relations and coordinates with other functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Goals and objectives are assigned by an immediate supervisor.
Work performed depends on others for instruction, guidance, and direction. Deals with routine to moderately complex problems or issues.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. Avaya helps our customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges. Because our solutions are based on open standards, our customers can decide what works best for them. Our objective is to give people the best collaboration experience, regardless of the devices, locations, or media they choose.
How to Apply: