Axis Bank Hiring Any Graduate freshers 2015 for Customer Service Officer at Guwahati. Candidates who have completed Any Graduate can apply for this job from Axis Bank Limited.
Company Name: Axis Bank Limited
Position: Customer Service Officer (northeast States)
Education: Any Graduate
Experience: 0 – 2 yrs
Salary: 2,00,000 – 4,00,000 PA
At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.
Customer Service Officer (CSO) is one of the integral positions in the Branch Operations Team.
An CSO is primarily responsible for timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries and improving customer service levels.
An CSO is responsible for lead generation for Current Account and Savings Account – CASA to new customers and deepening of account balances for existing customers.
The CSO conducts outbound marketing calls and scouts for new leads and referrals to generate business.
He/ She ensures compliance to the bank’s rules – internal guidelines, processes and procedures. He/ She is responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
He/ She is involved in protecting bank’s property as per safety norms and ensuring ethical conduct in ordinary course of business.
An CSO is also responsible for Cross Sell of third-party products (Life Insurance – LI, General Insurance – GI, Mutual Funds – MF, Debit/ Credit Cards, etc.
to the existing customer base. An CSO is also provided with internal certifications in the areas of enhancing Knowledge about Bank’s Products, Finacle system, Processes and Regulatory norms like Know Your Customer, Anti Money Laundering – AML, etc.
He/ She should be open to relocation as the job is transferable in nature.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: