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Barclays hiring Process Advisor

BarclaysBarclays is hiring FRESHERS for Process Advisor – GPP Voice profile
To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues, if any, and to ensure the quality of output and accuracy of information is maintained


Company Name: Barclays
Position: Process Advisor
Education: Graduate, Under Graduate
Experience: 0 – 2 yrs
Location: Chennai


Job Description:


1. Handle customer requests with the support of clearly defined scripts and processes
2. Adhere to the Service Level Agreements specified by the client / process
3. Ensure adherence to time schedules
4. May have the authority to release and verify funds across a variety of systems used by the department
5. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
6. Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service
7. Ensuring that all unresolved cases / queries are allocated to the respective areas
8. Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
9. Adhere to organizational wide information security policies and procedures
10. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution

Technical Skills:
1. Effective communication skills
2. Active listening skills
3. Minimum B2 10 English Language Fluency (BCL Test)
4. High customer focus and ability to address customer needs effectively
5. Ability to work in shifts
6. MS Office Applications (preferably, Excel, word & PowerPoint)

1. 0-24 months of relevant experience
2. Under Graduate & Graduate in any discipline (Fresher are also eligible)
3. Flexibility in hours of work and ability to work changing shifts patterns

1. Graduate/ Undergraduate in any discipline (Fresher are also eligible)
2. Experience of working in BPO/KPO
3. Familiarity with procedures, policies, products and services of a financial organisation
4. Ability to work within deadlines/customer demand


Company Profile:


Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.


How to Apply:




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