Caliber Point hiring Freshers for Associate Role
Company Name: Caliber Point
Position: Freshers for Associate Role
Education: Any Graduate
Experience: 0-2 years
Interact with the client representatives and provide solutions incorporating industry best practices. Ensure all required SLA’s are being met. Proactively identify risks and suggest ways to mitigate them
Provide data analysis to the existing data and bring in business intelligence to the data stored
Should consistently improve first time resolution
Should consistently reduce referral / escalation to level 2
Should have strong service orientation
Responsible for tracking process related errors and issues.
Adherence to company policies, rules and regulations
Ensuring the TAT and SLA’s are met.
Any Graduate with 0-2 years of relevant Technical Trouble shooting experience/Calling experience
Mandatory Skill Sets:
Knowledge of Windows, MS Office
Should have experience in handling technical trouble shooting
Soft skills required:
Excellent Written and Oral Communication skills
Good client interfacing skills
Energetic and self driven individual
Self motivated and team worker
Winner of ‘Best Outsourcing Service Provider’ at the Asian Outsourcing Excellence Awards 2013 Winner of ‘Health Insurance BPO Provider’ at the BPO Excellence Awards 2012 – 13. Selected as ‘Company of the Month’ for January 2013 by Silicon India, a leading magazine.
How to Apply: