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Caliber Point hiring Process Associate

Caliber Point hiring Process Associate

Company Name: Caliber Point
Position: Process Associate
Education: B.Sc, B.Com, BA, MBA, M.Com, MA, Diplama
Experience: 0 – 2 yrs
Salary: Not specified
Location: Across India

. Handle inbound calls, Emails and Chat transactions
. Comprehend customers queries / Complains / Comments
. Display empathy/ understanding of the issue/ concern towards customer
. Provide quick an effective resolution to the customer’s queries
. Good typing speed
. Be Fluent in speech
. Create a WOW exp. for the customer (c-Sat)
. Is able to communicate clearly, both written and in speech
. Talks in a way the customer can understand
. Is able to handle pressure situation and complaints of irate customers
. Works accurately and with eye for details
. Is able to use automated information systems to analyze the customers situation
. Multi-tasking ability
. Has a pleasant attitude

Eligibility:
1. 0 to 2 years Prior work experience in a voice process
2. Fresher are also welcomed
3. Specific work background of Customer service
4. Typing speed – 20wpm with 90% accuracy
5. Additional Email/Chat experience is preferred
6. Willingness to work in rotational shifts
7. Working in Australian process is preferred (requirement only for international process)

Qualifications:
1. H Sc. & Graduate in any discipline.

Candidate Profile:
1. B.Sc/B.Com/B.A/MBAM.Com/M.A/Diplama

Company Profile:

Caliber Point launched as independent BPO arm of Hexaware Technologies Ltd. Mumbai centre set up – Corporate office & Delivery centre. Hexaware is a global provider of IT and Process outsourcing services. Hexaware is focused exclusively on maximizing client returns from outsourcing and off-shoring. Hexaware has extensive experience in managing large IT applications in real time as well as in providing high value services around packaged enterprise applications such as SAP and PeopleSoft.

How to Apply:

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