CGI hiring Associate System Engineer
Company Name: CGI
Position: Associate System Engineer
Education: BE/B.Tech, MCA, Others
Experience: 0.6 – 3 Years
Candidate should possess any degree from a recognized university.
Respond to requests for technical assistance, research reported incidents using available information resources
The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
Log all service desk contacts within the incident management tool
Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
Assign non-resolved incidents or service requests to the appropriate support team
Proper assignment of tickets (ticket coding and ‘assign to’ groups)
Ticket Follow-Up: Daily monitoring and action of individual queues
Identify and escalate incidents requiring urgent attention and action
Stay current with system information, changes and updates
Adherence to schedule / compliance for attendance
CGI, we’re committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
How to Apply: