Convergys Hiring Any Graduate freshers 2015 for Technical Support Representative at Bangalore. Candidates who have completed Any Graduate can apply for this job from Convergys.
Company Name: Convergys
Position: Technical Support Representative
Education: Any Graduate
Experience: 1 – yrs
Salary: Not specified
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service.
1. College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
2. Should have excellent communication and English speaking skills
3. Knowledge of basic computer operations.
4. Ability to learn.
5. Courteous with strong customer service orientation.
1. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
2. Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
3. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
4. Meet customer requirements through first contact resolution.
5. Work in a 24×7 work environment; rotational /night shifts and no fixed weekly offs.
6. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
7. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
8. Listen attentively to customer needs and concerns; demonstrate empathy.
9. Confirm customer understanding of the solution and provide additional customer education as needed.
10. Prepare complete and accurate work and update customer file.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: