Convergys is hiring FRESHERS for Team Leader Customer Care profile
Bachelor’s degree in related field from a four-year college or university with zero to three years related experience; or Equivalent combination of education and experience
“Modeling the Way” by setting positive examples of behavior and attitude for program level activities.
Proven time management skills Excellent customer service and support skills
Able to work well under pressure Exhibit professional demeanor Strong written and oral communication skills, including presentation skills
Able to work a flexible schedule Experience with providing and receiving coaching and feedback
Able to multi-task Good planning, organizing and problem-solving skills
Able to encourage, motivate and provide recognition
Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
Company Name: Convergys
Position:Team Leader Customer Care
Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys.
How to Apply: