CONVERGYS India Services Pvt Ltd is hiring FRESHERS for Technical Support Officer/ Sr. Technical Support Officer profile
Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
This can be related to any computer/peripherals/networking related issues.
They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
Communicate Quality standards and maintain customer satisfaction Index.
Mentor and train the agents on the latest issues
Should come up with new troubleshooting techniques
Company Name: CONVERGYS
Position: Technical Support Officer/ Sr. Technical Support Officer
Education: Any Graduate
Experience: 0 to 5 yrs.
Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support , 24/7 US Shift (Night /Late Eve & Graveyard Shift).
Sound knowledge of operating systems XP, Vista, Windows 7
Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem
Good working knowledge of the Internet
Advance troubleshooting skills for At least one of the following Computer Desktop, including Internal Hardware; Computer Laptop, including Internal Hardware
One of the Operating systems from the following: XP, Vista, Windows 7
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune”s ‘Top 50′ companies globally o Has been awarded Fortune”s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence.
How to Apply: