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CONVERGYS India Services Pvt Ltd Hiring Any Graduate freshers 2015 for Customer Support Associate at Delhi, Gurgaon

CONVERGYS India Services Pvt Ltd Hiring Any Graduate freshers 2015 for Customer Support Associate at Delhi, Gurgaon. Candidates who have completed Any Graduate can apply for this job from CONVERGYS India Services Pvt Ltd.

Company Name: CONVERGYS India Services Pvt Ltd
Position: Customer Support Associate I / Customer Support Associate II
Education: Any Graduate
Experience: 0-1 Year
Salary: Not specified
Location: Delhi, Gurgaon


Company Profile:


CONVERGYS India Services Pvt Ltd, Sohna Road Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortunes Top 50 companies globally o Has been awarded Fortunes Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of ‘Rocking’ talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore. Know more about Convergys:


Job Description:

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities:
Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Support Customers across Telecommunication, Financial Services & Healthcare vertical.
Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile:
Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
BE/B. Tech Fresher are not eligible.
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Salary up to 26,000 & attractive Incentives amount.

Additional Benefits:
Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Term life insurance worth 3.62 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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