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CONVERGYS India Services Pvt Ltd Hiring BE/B.Tech freshers 2015 for Technical Support Associate at Delhi, Gurgaon

CONVERGYS India Services Pvt Ltd Hiring BE/B.Tech freshers 2015 for Technical Support Associate at Delhi, Gurgaon. Candidates who have completed BE/B.Tech can apply for this job from CONVERGYS India Services Pvt Ltd.

Company Name: CONVERGYS India Services Pvt Ltd
Position: Technical Support Associate I / Technical Support Associate II
Education: BE/B.Tech
Experience: 0 – 1 yrs
Salary: Not specified
Location: Delhi, Gurgaon


Company Profile:


CONVERGYS India Services Pvt Ltd, Sohna Road Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment.


Job Description:


Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH, Desktop, laptop and Printers.

Roles & Responsibilities:

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Candidate Profile:-
Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months International Calling Experience.
BE/B. Tech Fresher are not eligible.
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Salary up to 26,000 & attractive Incentives amount.

Additional Benefits:-
Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Term life insurance worth 3.62 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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