CSC Corporation Hiring B.E/B.Tech/M.E/M.Tech/MCA freshers 2015 for Associate Customer Support at Noida. Candidates who have completed B.E/B.Tech/M.E/M.Tech/MCA can apply for this job from CSC Corporation.
Company Name: CSC Corporation
Position: Associate Customer Support
Experience: 0-2 Years
Salary: Not specified
CSC is a global leader of next-generation information technology (IT) services and solutions. Our mission is to enable superior returns on clients’ technology investments through best-in-class industry solutions, domain expertise and global scale.In addition to our headquarters in Falls Church, Virginia, USA, and with major offices across the globe, our 70,000 professionals serve clients in more than 70 countries.
As part of this role, person is required to provide 24X7 support on service desk responsibilities
Providing L1/1.5 assistance to the client users
He/she would also need to create incidents from the emails received from the users
Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
Provide basic level troubleshooting on Windows 7 and XP machines
He/she should have experience on desktop and windows application troubleshooting
He/she would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource would need to support more than one account
Knowledge on MCSE/MCSA will be an added advantage
He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
He/she should have working knowledge on Remedy (primarily Incident Management)
He/she is required to have good communication skills – both verbal and written
He/she should be able to quantify the impact of application problems. And then should be able to provide solutions
Candidate should possess B.E/B.Tech/M.E/M.Tech/MCA from a recognized university or institution.
0-2 Yrs experience in Desktop and laptop related troubleshooting
Candidates with MCSE Certification will be preferred
Certification in ITIL
Ability to work in 24/7 shift Environment
Experience in working on Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: