Dell Hiring Any Degree freshers 2015 for Client Technical Support Associate at Gurgaon. Candidates who have completed Any Degree can apply for this job from Dell.
Company Name: Dell
Position: Client Technical Support Associate
Education: Any Degree
Experience: 0-3 Years
Salary: Not specified
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
May be involved in revenue generation activities with current Dell customers.
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support
Candidate should be Graduate in any specialization.
Up to 3 years of experience
Communication skills must be excellent.
Knowledge on OS
Should be handling US and UK based clients.
Ability to develop new approaches to complex design problems
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: