Dell International Services is hiring FRESHERS from 2010, 2011, 2012, 2013 batch for Software Engineer profile
Diagnosis & resolving of the hardware problems and troubleshooting.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Provides basic remote deployment, maintenance and consulting services.
Company Name: Dell
Position: BE/B.Tech Freshers
Education: BE/B.Tech, B.Sc
Experience: 0 to 3 yrs
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
Candidates with Customer Service background interested in Tech support can also apply .
Candidates with more than 1 year of experience in technical support in a US process.
Experience in desktop support or hardcore technical support.
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
How to Apply: