Dell hiring Client Technical Support Associate
Company Name: Dell
Position: Client Technical Support Associate
Education: Any Degree
Experience: 1- 3 Years
Provides support in the inbound or outbound call center.
Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.
Solves Customer Issues on any product- mostly in warranty XPS Systems
Routes customers when appropriate to proper support queues
Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
Responsible for regular adjustments that contribute business metric goals
Excels at tolerance for processes and people
Solves problems for customer’s with challenging expectations (often escalated or irate)
Solves problems consistently and completely with minimum supervision
Responsible for working to share strengths with peers
Excels at recognizing internal and external customer’s needs and expectations
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.
1-3 years of relevant technical troubleshooting experience.
Candidates with technical qualification ( B.tech/ BE with Computer Science and IT)
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
How to Apply: