Company Name: Dell
Position:Client Technical Support Associate Role
Experience:6 – 12 months
Candidate should possess Any degree from a recognised university.
6 Monthd to 2 years of relevant experience in a technical support role.
Candidates shoukd have Working Knowledge of Operating Systems such as Windows 9x, XP, NT, 2000, Novell etc
Candidates shoukd have Knowledge of troubleshooting PC Hardware
Net Typing speed of 32 words with 90% plus accuracy.
Required Skills Excellent Email and Voice and Accent Skills – English
Should have prior Basic technical.
Service Desk Experience would be added advantage
Basic Understanding of ITIL
Provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone.
Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of DELL MIS environment.
May prepare help desk incident reports and assist in hardware and software evaluation. Involves use of problem management database and help desk system.
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
How to Apply: