Company Name: Dell
Position:Application Support Analyst Role
Candidate should possess Any degree from a recognised university.
Candidates should possess 0-2 Years of IT customer support experience
Candidates should have 0-2 Years of Service Management Tools/Process Experience
Candidates Able to work in a fast paced environment
Very good communication skills
Preferences:Experience with BMC Remedy ITSM tool set
Manage ticket queues that include Incident, Request, and Work Order ticket types
Ensure that all tickets within the queues are resolved within published SLA’s
Work with the internal development teams on issue escalations and defect resolutions
Participate in release activities as necessary
Provide on-call support for High and Critical issues on weekends
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
How to Apply: