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Dell hiring Technical Support Associates

DellDell International Services is hiring FRESHERS for Technical Support Associates profile
Diagnosis & resolving of the hardware problems and troubleshooting.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.

 


Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Provides basic remote deployment, maintenance and consulting services.

 

Company Name: Dell
Position: Technical Support Associates
Education: BE/B.Tech, B Sc
Experience: 0 to 3 yrs.
Location: Mohali

 

Job Description:

 

CANDIDATE REQUIREMENTS
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.

EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
Candidates with Customer Service background interested in Tech support can also apply .

 

Company Profile:

 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

 

How to Apply:

 

CLICK HERE TO APPLY FOR THIS JOB

 

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