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Dell International Services India Private Limited hiring System Support Associate

Dell International Services India Private Limited hiring System Support Associate

Company Name: Dell International Services India Private Limited
Position: System Support Associate
Education: BE/B.Tech
Experience: 0 to 1 yrs
Salary: Not specified
Location: Delhi/NCR

 

-Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
-Daily monitoring and assignment of the Request Managements along with SLA monitoring.
-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
-Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.

Desired Skills:
-Must have good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage

 

Company Profile:

 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

 

How to Apply:

 

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