Dell International Services India Private Limited hiring System Support Associate
Company Name: Dell International Services India Private Limited
Position: System Support Associate
Experience: 0 to 1 yrs
Salary: Not specified
-Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
-Daily monitoring and assignment of the Request Managements along with SLA monitoring.
-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
-Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.
-Must have good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
How to Apply: