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Dell International Services Walk-In Any Graduate freshers 2015 for Customer care – ANZ Process at Bangalore

Dell International Services Walk-In Any Graduate freshers 2015 for Customer care – ANZ Process at Bangalore. Candidates who have completed Any Graduate can apply for this job from Dell International Services India Private Limited.

Company Name: Dell International Services India Private Limited
Position: Customer Care – ANZ Process
Education: Any Graduate
Experience: 0 – 1 yrs
Salary: Not specified
Location: Bangalore

 

Company Profile:

 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

 

Job Description:

 

Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
Salary: Not Disclosed by Recruiter

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

 

How to Apply:

 

Walk-In Date :- 18th June – 19th June 2015.
Walk-In Time :- 12 PM

Walk-In Address:- Divyashree Greens, Survey # 12/1, 12/2A ,Challaghata village, Varthur Hobli, KormanglaInner Ring Road,BANGALORE,Karnataka,India 560036

 

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