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Deloitte hiring IT Service Desk Analyst

DeloitteDeloitte is hiring FRESHERS for IT Service Desk Analyst profile
Candidate should possess any degree from a recognised university.
Experience of the core Microsoft Office packages is essential
Microsoft qualifications / ITIL qualification preferred

 

Enthusiastic and eager to learn new technologies
Able to communicate in writing at all levels, displaying good email etiquette
Excellent customer service skills and a good telephone manner

 

 

Company Name: Deloitte
Position: IT Service Desk Analyst
Education: Any Degree
Experience: Freshers
Location: Hyderabad

 

Job Description:

 

Webchat and email customer liaison, call logging and incident resolution
Distribution of incidents to tier-2 analysts
Provision of a high first time fix rate to allow practitioners to work effectively
Responsible for presenting a customer focused approach within the department
Responsible for delivering clear policy messages as appropriate

 

Company Profile:

 

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates.

 

How to Apply:

 

CLICK HERE TO APPLY FOR THIS JOB

 

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