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Directi Walk-In BE/B.Tech, B.Sc, B Com, Diploma freshers 2015 for Hosting Product Specialist

Directi Walk-In BE/B.Tech, B.Sc, B Com, Diploma freshers 2015 for Hosting Product Specialist at Bangalore. Candidates who have completed BE/B.Tech, B.Sc, B Com, Diploma can apply for this job from Directi.

Company Name: Directi
Position: Hosting Product Specialist
Education: BE/B.Tech, B.Sc, B Com, Diploma
Experience: 0 – 2 yrs
Salary: Not specified
Location: Bangalore

Job Description:
Being the front line for customers over email support tickets as part of 24*7 rotating shifts
Troubleshooting and resolving issues related to our hosting products.
Investigating and identifying solutions to various kinds of technical issues spanning DNS, Apache, IIS, Email servers, Hosting control panels, Application firewalls and associated technologies.
Escalating complex system-wide issues or bugs to L2 support and software engineering teams
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
Reviewing existing product documentation and publishing documentation in internal & external knowledge bases
Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.

You are acquainted with / have mastered some of the below skills
Working knowledge of Operating systems – Redhat based linux flavours & Windows 2003/2008 server
Linux skills – Basic server administration with knowledge of commands like top, ps, netstat, etc.
Fundamentals :- Excellent DNS and networking fundamentals. TCP/IP
Application protocols :- Working knowledge of SMTP, HTTP, FTP, IMAP, POP.
Control panels :- cPanel, Plesk, Virtuozzo
Web and database servers :- Apache, IIS, MySQL, MSSQL.
Soft skills: Strong customer support focus and decent english communication skills.
Excellent troubleshooting skills.

Company Profile:

Directi, through its various Businesses, provides volume based, mass-market, Internet products to millions of Customers worldwide. Directi has been consistently ranked amongst the fastest growing technology companies in the continent.
Directi is a leading provider of web-presence solutions to small-businesses, professionals and individuals. Our product portfolio includes domain name registration, email-hosting services, web-hosting services, website builder tools, e-commerce solutions, and digital certificates.

How to Apply:

Walk-In Details:

Walk-In Date :- 14th March’15
Walk-In Time :- 11:00am

Walk-In Address :- BG 15, 7th Floor, Ecospace,Pritech Park Annex,Bellandur Village, varthur Hobli,Bangalore East Taluk, Bangalore Urban District,BANGALORE,Karnataka,India 560103

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