Company Name: EMC Corporation
Position: 2013/2014 Batch Tech Support Engineer
Education: BCA, B.Sc(2013/2014 Passout)
The candidate should have completed BCA/B.Sc(2013/2014 Passout) degree from any recognized university.
A work integrated learning program, leading to a Master’s Degree in Software Engineering from BITS Pilani
You will be expected to solve complex technicalissues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need tobe solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
In critical & complex cases, you may assistin problem recreation & failure analysis of system level issues, using avariety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired.
EMC Corporation, a Financial Times Global 500, Fortune 500 and S&P 500 company, develops, delivers and supports information infrastructure and virtual infrastructure hardware, software, and services. EMC is headquartered in Hopkinton, Massachusetts, USA.Former Intel executive Richard Egan and his college roommate, Roger Marino, founded EMC in 1979. The company’s name, EMC, stands for the initials of the founders, and an unknown third individual who has remained nameless. “EMC Corporation” is the company’s full name. The company’s logo also incorporates exponent 2, a reference to Albert Einstein’s mass–energy equivalence theory.
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