EMC Data Storage Systems is hiring FRESHERS for Technical Support Engineer profile
Prior experience working in a customer support role supporting enterprise level customers
Good understanding of Microsoft Windows, IIS and SQL solutions
Proven technical support experience.
Language skills beneficial but not essential
Competent, self-motivated and self-starting
Ability to take on new challenges and learn new technologies
A logical mind with excellent problem solving skills.
Excellent communications skills
Company Name: EMC
Position: Technical Support Engineer
Education: UG – Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Any Doctorate – Any Specialization, Doctorate Not Required
Experience: 0 – 2 Years
Engages with customers and other technical resources by phone, video conference, and email to provide technical support and issue resolution
Participates in facilitating problem recreation and failure analysis at the systems level
Is responsible for sharing all problem resolution acquired knowledge with our clients internal sales and support teams and our clients customers when appropriate
References interoperability and support matrixes as a customer support tool
Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers when appropriate
Keep Manager and key personnel within RSA updated on outstanding and important issues
Continues to develop technical and business knowledge related to EMC products. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database. Regularly reviews and approves submitted content to the knowledge database.
May act as the customers single point of contact for all service related activities
EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset – information – in a more agile, trusted and cost-efficient way.
How to Apply: