Excellent Career Walkin Opportunities with Sutherland Global Services
Company Name: Sutherland Global Services
Position: Specialist – Resource Planning or Forecaster
Education: BE/B.Tech, Any Graduate , M Sc, M.Tech
Experience: 0 Years
We are looking for candidate who have completed M.Sc(Statistics/ Maths ), M.com, BE/BTech (Mech or Operations or Production) (2014 Passed out only). Position: Specialist – Resource Planning or Forecaster
Shift Timing: Night Shift
Salary : Best in the Industry
o Responsible for effectively forecasting Associates requirements to provide optimal staffing to support contractual goals.
o Responsible for establishing the right practices for forecasting of Volume to help drive & improve forecast accuracy for the contact centre enabling optimal staffing.
o Define short and long-term call volume and staffing projections based on customer requirements and historical trends.
o Provide staffing requirements for all new and existing business pricing.
o Responsible for staffing levels and ensuring Sutherland is staffed correctly to handle the Clients forecast.
o Forecasting of Volume, AHT & Shrinkage
o Utilisation Modelling
o Optimised Planning-Selling-Enabling Execution,
o Stakeholder management
Mandatory Eligibility Requirements
o Graduates MBA (Finance/ Operation/ Production)
o Strong Aptitude & Numerical Ability
o Strong Written + Verbal Communication Skills
o Strong Commitment, Ownership of the problem, Responsible for Results and Empowered to Excel & Go Extra Mile when needed
o Basic Excel Knowledge
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
How to Apply:
Walkin Date : 25th July 2014 (Friday)
Time : 3 PM
Walkin Address : Sutherland Global Services, A6, 6th floor, Shriram the Gateway, Perungalathur, Chennai