FICO is hiring FRESHERS for Product Support – Engineer I profile
Provide Level1 & level 2 Support on LiquidCredit, an Application hosted within FICO for for our Global clients.
Assume production-down 24 x 7 on-call duties in a managed rotation.
Perform packaging and fulfillment and activities for established and new product solutions including FTS setup for deliveries, making deliveries and escrow deposits.
Respond to, track and update incoming customer fulfillment requests.
Maintain customer tracking database.
Maintain version, release and customer information in the System.
Work with Product Support Teams, Finance and other FICO teams to ensure the data in Oracle is complete and correct.
Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
Periodically accommodate requests to work outside standard India Business hours due to quarter end activities.
Company Name: FICO
Position:Product Support – Engineer I
Bachelor’s degree or equivalent or demonstrated skill and/or related industry experience.
Ability to work with Windows , Unix and SQL Database
Good SQL query writing skills – scripting/programming experience in SQL Query language or UNIX Shell
A basic understanding of XML file formats
Exceptional organizational and communication skills across both technical and non-technical audiences, both written and verbally.
Work well independently or with little supervision; confident in ability to work with variety of personality types and styles at all levels.
Excellent customer service skills.
Previous experience implementing FICO products
FICO is the leader in Decision Management, transforming business by making every decision count. We use predictive analytics to help businesses automate, improve and connect decisions across organizational silos and customer lifecycles.Clients in 80 countries work with FICO to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. Most leading banks and credit card issuers rely on FICO solutions, as do insurers, retailers, healthcare organizations and other companies.
How to Apply: