Firstsource Solutions Pvt.Ltd Hiring B.E/B.Tech freshers 2015 for Associate/Senior Associate at Chennai. Candidates who have completed B.E/B.Tech can apply for this job from Firstsource Solutions Pvt.Ltd.
Company Name: Firstsource Solutions Pvt.Ltd.
Position: Associate/Senior Associate -(NonTechnical)
Experience: 0-3 years
Salary: Not specified
Firstsource Solutions Pvt.Ltd.
Firstsource a leading global provider of business process management services for the position of CUSTOMER SERVICE EXECUTIVE. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.
With over 34,000 employees, Firstsource ranks amongst India’s fastest growing BPO companies.
Firstsource is an equal opportunity employer.
To operationally manage Non Voice Process
Respond to Query/Complaint/Request from customers including
follow-up and close looping (Voice and Email). Support includes
(applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining
customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Please refer to the Job description above
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Contact Person Kanmani (HR)-9600167047
Date & Timing 2nd Sep 2015 and 3rd Sep 2015 (10 AM to 4 PM)
Note Interested candidates Kindly walk-in to the following Venue
First source solution ltd,Aneja towers,4&5, Developed plot estate,OMR Road,Perungudi,Chennai-600096
Landmark: Near Maruti Suzuki Showroom