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FLIPKART Hiring FRESHER’S as DESKTOP SUPPORT ENGINEER
Flipkart Hiring Any Graduate freshers 2017 for Desktop Support Engineer. Candidates who have completed Any Graduate can apply for this job from Flipkart.
Key Highlight About the Recruitment Notification:
||Desktop Support Engineer
||0 – 3 yrs
||Rs.1,00,000 – 2,50,000 P.A
|Total No Of Vacancy
Eligibility & Details:
Desktop Support Engineer:
Candidates can Get the Desktop Support Engineer Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.
|Post Name: Desktop Support Engineer
|Total Vacancy: 02
|Education required: Any Graduate
- CSD responsibilities encompasses all calls & tickets to IT is having necessary L0 details
before it is getting assigned to L1 & L2 teams. Key components of the job include actively
directing and managing incidents logged; scheduling the proper communications to all
stakeholders when required. CSD also encompasses all activities necessary in ensuring
- Ensuring the incident ticket is assigned to the right resolver group 24*7.
- Ensuring there are valid and periodic log updates on the incident ticket.
- Ensuring the right impact details are captured and shared to the stakeholders.
- Ensuring periodic and valid updates are sent across to the subscribers of the incident
and in adherence to the set SLA
- Ensuring that the resumption notification of incidents handled are sent along with the
detailed summary of the incident.
- Ensuring the Main Queue and Pending Reassignment queue are cleared in
accordance to the set SLA.
- Ensuring that the mails are duly responded and cleared 24*7.
- Stakeholder satisfaction through effective communication and delivery of services
- Delivery of regular reporting based on stakeholder expectation
- Successfully manages IT Services against all defined SLA.
- Improve relationships across stakeholder groups to promote a spirit of partnership
- To facilitate the restoration and fulfillment of normal technology operational service
with minimal business impact on the Customer within agreed service levels and
- Be available for customer call transfers from locations across PAN India
- Take End to End ownership of Technology incidents and Requests in order to resolve
them within agreed objectives and to the satisfaction of customers.
- Identify and highlight to the appropriate authority any service concern or improvement
|Candidate Profile :Not Mentioned
|Last Date to Apply Online :03/03/2017
|Company Profile :Flipkart is one among India’s first companies to embrace a people-friendly work ethic. We realise that every Flipster – as we call ourselves – comes in to solve challenges; something that cannot be done in a place with an assembly line mentality.
- Aptitude Test
- Technical and HR Interview
Document Required (Original And photo Copies) :
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs