GE Capital Business Process Management Services Walk-In Any Graduate freshers 2015 for Associate – Customer Service at Chennai. Candidates who have completed Any Graduate can apply for this job from GE Capital Business Process Management Services Ltd.
Company Name: GE Capital Business Process Management Services Ltd
Position: Associate – Customer Service
Education: Any Graduate
Experience: 0 – 2 yrs
Salary: Not specified
GE Capital India offers credit card solutions in the country through a joint venture, SBI Cards. SBI Cards is a joint venture between GE Capital and State Bank of India, India”s oldest and largest bank. The partnership, forged in 1998, leverages the synergies of both companies to offer Indian consumers a wide range of world-class, value-added payment products and services.
Responsible for acting as the point of contact for the escalation of repeat/unresolved situations and/or related issues to ensure optimum customer satisfaction.
Function as point of contact for designated high profile situations and complicated issues.
Handle escalated matters from corporate management on customer related issues.
Explain various lease programs, terms and conditions, purchase options, etc.
Analyze issues, determine root cause and take steps to improve processes to assure that future issues of the same nature do not reoccur.
Identify training/coaching needs within Customer Care and participate in design and implementation of improvement processes.
Develop and maintain reporting tools including tracking and resolution of customer issues.
Communicate status and resolution with all levels on escalated issues.
Follow up with customer and all involved parties
Fresher or with Experience of 1-2 yrs
Disciplined, Good communication skills, Soft spoken, should have good query resolution and negotiation skills, Team player, multitasking, basic computer & MS Office knowledge.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Walk-In Date :- 1st and 3rd Sep 2015
Walk-In Time :- 9 Am
Walk-In Address:- GE Capital Ltd, 10th Floor, No 141,TVH Agnitio Park, OMR Road,Kandanchavadi, Chennai. Land Mark – Oppto MAX Showroom,Next to HCL