GE Capital RF is conducting Walkin drive for FRESHERS for Associate/Senior Associate (Non voice) profile on 14th October to 15th October 2013.
Receive and respond to inquiries from both internal and external customers
Research to determine appropriate resolution steps as per SOP/ policies/parameters using GE systems
Maintain customer records in accordance with policies and procedures.
Maintains an effective follow-up process to ensure the completion of commitments to customers
Provide Customer with product and service information
Follow-up on customer inquiries and resolve
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Company Name: GE Capital RF
Position: Associate/Senior Associate Fresher
Education: Any Graduate
Experience: 0 to 5 yrs.
Location: Hyderabad / Secunderabad
Excellent communication skills is a mandate
Should be 10+2/Graduates
0 to 12 months of customer service experience in any industry
B.Tech and MCA graduates are not eligible
Desired candidates: Freshers, Immediate Joinees.
Prior experience in back office operations
Should be Customer Service Centric
Excellent English comprehension Skills
Working knowledge of Computers
Professional etiquettes and ability to work with a Team
Should be willing to in shifts
Should be open to Change
Minimum of 18 years of age
Reading Comprehension Assessment Test
Voice & Accent Round
How to Apply:
Walk in Date : 14th October to 15th October 2013.
Timings : 2pm to 7pm
GE Global Servicing,
I Labs, Hyderabad Technology Centre,
Plot no 18, Software Unit Layout,
Opp: Inorbit mall, Hitech City,
Madhapur, Hyderabad- 500081.