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GENPACT hiring International Voice – Collections

GenpactGENPACT is conducting Walkin drive for FRESHERS for International Voice – Collections profile on 5th Nov-9th Nov 2013.
Collect on B2C accounts
Ability to deal with specific Inbound/Outbound calls from customers who are in debt Dialer based calling
Provide payment plans basis customer requirement

 

Recognise individual customer service needs and resolve their enquiry
Ability to handle complaints and escalate where appropriate
Excellent customer service, negotiation and communication skills with the ability to recognise and support the specific needs of the most vulnerable customers
Work effectively as part of a team, recognising how teams can deliver great results
Keen to progress to other levels and will consistently self assess your own performance against agreed targets by working closely with your manager
Freshers can also apply

 

Company Name: GENPACT
Position: International Voice – Collections
Education: UG,PG
Experience: 0 to 5 yrs.
Location: Gurgaon

 

Job Description:

 

Responsibilities
You will be expected to acquire detailed knowledge of product ranges and excellent service and sales skills to enable them to provide service excellence and progress sales opportunities when appropriate.
You will offer an excellent level of customer service, pro-actively serve customers across their product portfolio, cross-sell additional products and resolve a wide range of common, high-volume customer enquiries across the product range

Walkin @ GENPACT
Good analytical skills and strong customer focus
Good interpersonal skills and ability to work independently
Excellent communication and interpersonal skills
Enjoy working as a team to deliver results
Freshers can also apply

Walk-in Date : 5th Nov-9th Nov 2013
Timing : 10am to 2pm

Address:
Gurgaon
Genpact,
Plot 22, Sector 18,
Udyog Vihar,
Gurgaon.