Company Name: HCL Technologies Ltd
Position: Technical Support Engineer
Education: Any Graduate
Experience: 0 – 1 Years
Location: Hyderabad / Secunderabad
The ideal candidate should possess
Willing to work in Night shifts primarily
Willingness to work in Weekends
Willingness to work on 24X7 environment
Sophisticated knowledge to deal with problems and solve them effectively
Should be customer service focused, able to deal with customers in friendly and polite manner
Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader
Knowledge of troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), online downloads, transactions, applications, software, and hardware issues
Technical capability to handle customer complaints
Polite approach in handling irate customers
Good communication skills and strong ability to work effectively in a team environment
HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL”s diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India.
Walkin Date : 19th Dec 2013, Thursday.
Time : 10 AM onwards.
Walkin Address : Krishna Murthy Institute of Technology and Engineering, Survey No. 23 & 39, Edulabad Village, Ghatkesar Mandal, Ranga Reddy District, Hyderabad, Andhra Pradesh – 501 301,