HCL Technologies Walk-In Any Graduate freshers 2015 for Junior Engineer Product Support at Chennai. Candidates who have completed Any Graduate can apply for this job from HCL Technologies Limited.
Company Name: HCL Technologies Limited
Position: Junior Engineer Product Support
Education: Any Graduate
Experience: 0 – 4 yrs
Salary: Not specified
Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skill Set Required:
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Experience: 0 to 3 years – Both Freshers and Experienced candidates are eligible
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Walk-In Date :- 21st November – 22nd November 2015
Walk-In Time :- 9 AM
Walk-In Address :- HCL Technologies Ltd., Business Services, WSS Towers, 1st Floor, No. 107 & No. 108, Harris Road, Mount Road, Chennai – 600002. Landmark – Near Casino Theatre.