HCL Technologies Walkin For Technical Support (IT Analyst)
Company Name: HCL Technologies
Position: Technical Support (IT Analyst)
Education: Any Graduate
Experience: 0 – 3 Years
Minimum 6 months of relevant technical experience is mandatory. Technical Support to HCL’s business clients.
He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution.
Incumbent should open for 24X7 operations
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Total: 3-4 years of University education post High school (B.Sc. or Diploma)
Bachelors / Masters / Equivalent
Interested candidates can appear for the interview on 12th July
Please mention Lakshmiprabha on top of your profile
HCL Comnet Systems and Services Ltd., STPI Unit, Surya Sapphires Plot No 3, left wing, 2nd Floor, HCL Comnet Block, 1st Phase, Survey No 20 & 22 Konnappana Agrahara Village, Electronic City, Hosur Road, Bangalore 560 100. Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road
How to Apply:
Walkin Date : 12th July 2014
Time : 10:00 am-4:00 pm
Walkin Address : HCL Comnet Systems and Services Ltd., STPI Unit, Surya Sapphires Plot No 3, left wing, 2nd Floor, HCL Comnet Block, 1st Phase, Survey No 20 & 22 Konnappana Agrahara Village, Electronic City, Hosur Road, Bangalore 560 100. Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road