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HCL Technologies Walkin For Technical Support (IT Analyst)

HCL Technologies Walkin For Technical Support (IT Analyst)

Company Name: HCL Technologies
Position: Technical Support (IT Analyst)
Education: Any Graduate
Experience: 0 – 3 Years
Location: Bangalore

 

Minimum 6 months of relevant technical experience is mandatory. Technical Support to HCL’s business clients.
He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution.
Incumbent should open for 24X7 operations

Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities

Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations

Education requirements
Total: 3-4 years of University education post High school (B.Sc. or Diploma)
Bachelors / Masters / Equivalent
Interested candidates can appear for the interview on 12th July
Please mention Lakshmiprabha on top of your profile

 

Company Profile:

 

HCL Comnet Systems and Services Ltd., STPI Unit, Surya Sapphires Plot No 3, left wing, 2nd Floor, HCL Comnet Block, 1st Phase, Survey No 20 & 22 Konnappana Agrahara Village, Electronic City, Hosur Road, Bangalore 560 100. Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road

 

How to Apply:

 

Walkin Date : 12th July 2014
Time : 10:00 am-4:00 pm

 

Walkin Address : HCL Comnet Systems and Services Ltd., STPI Unit, Surya Sapphires Plot No 3, left wing, 2nd Floor, HCL Comnet Block, 1st Phase, Survey No 20 & 22 Konnappana Agrahara Village, Electronic City, Hosur Road, Bangalore 560 100. Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road

 

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