HCL Walk-In BE/B.Tech, Any Degree, Diploma freshers 2015 for Junior Engineer – Product Support at Chennai. Candidates who have completed BE/B.Tech, Any Degree, Diploma can apply for this job from HCL Technologies Ltd.
Company Name: HCL Technologies Ltd
Position: Junior Engineer – Product Support
Education: BE/B.Tech, Any Degree, Diploma
Experience: 0-3 Years
Salary: 2,00,000 – 3,25,000 P.A
HCL Founded in 1976 as one of India’s original IT garage start-ups, today the HCL Group has expanded to four companies in India – HCL Info systems, HCL Technologies, HCL Healthcare and HCL Talent Care. The group generates annual revenues of over US$ 6.5 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India. A pioneer of modern computing, HCL has many firsts to its credit including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.
Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order crenelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Candidate should possess Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only) from recognized University or Institution.
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Walk-In Date :- 15th July to 17th July 2015
Walk-In Time :- 10 A.M
Walk-In Address:- HCL Technologies Limited, Navins WSS Towers 107,Harris Road,Pudupet, Near Casino Theatre, Chennai – 2. Chennai, Tamilnadu, India 600002
Kindly Mention Syed – as Source / Reference at the top of your CV