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HDFC Bank hiring TEAM Member – Email Management TEAM

HDFC Bank hiring TEAM Member – Email Management TEAM

Company Name: HDFC Bank
Position: TEAM Member – Email Management TEAM
Education: Any Graduate
Experience: 0 to 4 yrs
Location: Mumbai

 

To action all the incoming mails received from resident and non resident customers. To ensure quality parameters are met and TAT to respond to the customer is maintained. Log CRM against other units wherever internal resolution is not possible & corodination for quick resolution

To escalate all CRMs that have not been closed within TAT or have been closed inadequately
To ensure that all mails are responded as per the set quality parameters
To ensure that all laid down processes are followed
Measurement of Performance
All assigned mails are responded
Quality scores for all emails are adhered
To review and appraise the performance of the team
Test scores as per benchmark
Accountability
No of emails un-actioned/un-attended within TAT of 2 days
Complaints/queries not resolved within TAT
Pending complaints > 7 days
Quality Score / Error rate

Job Specification
1. To action all customer e-mails assigned daily
2. To log CRMs against other units wherever resolution is not available with EMT
3. To coordinate with different units for resolution to customer queries
4. To escalate all CRMs that have not been closed within TAT or have been closed inadequately
5. To ensure that all mails are responded as per the set quality parameters
6. To ensure that all laid down processes are followed
7. To ensure any un-actioned cases are highlighted to the Floor manager

 

Company Profile:

 

HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange. The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank.

 

How to Apply:

 

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