The candidate Should possess Graduate degree from a recognized university.
Should be able to operate PC based programs in a Windows environment.
Should have the ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills – listening, probing and questioning.
Must possess effective communication skills and appropriate usage of the English language.
Company Name: Honeywell
Position: Technical Support Associate
Education: Any Degree
The Technical Support Associate will be responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.
Honeywell is a Fortune 100 company with a workforce of approximately 130,000, of whom approximately 58,000 are employed in the United States.The company is headquartered in Morristown, New Jersey. Its current chief executive officer is David M. Cote. The company and its corporate predecessors were part of the Dow Jones Industrial Average Index from December 7, 1925 until February 9, 2008.The current “Honeywell International Inc.” is the product of a merger in which Honeywell Inc. was acquired by the much larger AlliedSignal in 1999. The company headquarters were consolidated to AlliedSignal’s headquarters in Morristown, New Jersey; however the combined company chose the name “Honeywell” because of its superior brand recognition.
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